Our Google Reviews

Annie was an absolute angel in the most difficult process. Her calming spirit helped us navigate in the best possible way.
Ma. Cherese was extremely helpful at assisting me with the burial process for my loved one and went above and beyond with helping me to locate another loved one who was buried at Mt. Hope Cemetary more than 10 years ago.
I was very pleased with my service and MS. Annie was great with helping me thank you so much.
Response from the owner:Hi Jacari, Thank you for 5 stars!
I pre-planned with Mt. Hope in 1998 and again in 2022. When my Mom passed in 2023, it was a relief knowing interment arrangements were paid. I have worked with Jill since my Mom passed. Any purchases (vase) or grounds work I requested were handled by Jill with the utmost efficiency and satisfaction. All of that is very important but what Jill did once when I called, brought me joy. We hadn’t talked in a long time so I was about to give Jill my Mother’s name. Jill said my Mom’s full name before I could say it. That not only showed Jill is attentive to customers , but she remains attentive to our loved ones. If I could give Jill ten stars I would. Thank you Jill!!!
Response from the owner:Hello, Thank you for leaving us a detailed review! We’re honored that you chose Mt. Hope for your family's pre-planning needs and are deeply grateful for the trust you’ve placed in us over the years. Jill is a dedicated and compassionate part of our team, and we're so glad to hear how much her attentiveness and care have meant to you — especially during such a meaningful and emotional time. We will be sure to share your kind words with her.
I recently had the pleasure of being assisted by Sandra, and I can confidently say it exceeded my expectations. Communication was prompt, clear, and courteous. Every question I had was answered with patience and expertise. Thank you so much Sandra, I truly appreciate it!
Response from the owner:Hi Marie, Thanks for 5 stars! We're so glad to hear that Sandra provided such a positive and helpful experience. We take great pride in offering clear, compassionate service, and we'll be sure to pass along your appreciation to her. Thank you again for taking the time to share your experience with us!
Very professional company. My mom’s headstone is beautiful!
Response from the owner:Hi Shondella, Thank you so much for your kind words. We're honored to have helped create a meaningful and beautiful tribute for your mother.
Response from the owner:Hi Ritney, Thank you for leaving us 5 stars!
Response from the owner:Hi Dorothy, Thank you for 5 stars!
When I entered the office I was pleasantly greeted and was advised that she would be with me shortly. Once I informed Sandra of my concern she comforted me and let me know that everything will be ok. She provided details of what I should expect and how long it would take. I truly appreciated the excellent customer servic
Response from the owner:Hi Myra, Thank you for leaving us 5 stars. Sandra is a compassionate and dedicated member of our team, and we’re so glad she was able to provide the comfort and guidance you needed. We’re honored to support families during such meaningful moments, and it means a great deal to know you felt cared for.
Response from the owner:Hi Lisa, Thank you for your 5 stars! We appreciate the recognition.
Thank you for your prompt and timely service!
Response from the owner:Hi Chris, Thanks for taking time to leave us a review. We're honored to serve you!
Response from the owner:Hi, Thank you for 5 stars! We appreciate you.
Sandra was professional, showed exemplary service with good communication.
Response from the owner:Hi Wendell, Thank you for taking time to leave us a review. We're proud to hear about Sandra's service to you and will be sure to pass the message along.
Very personable and compassionate service.i would like to personally thank Gianna😇
Response from the owner:Hi Kim, Thank you for your review. We are pleased to hear about our top-notch service and will pass along your praise to Gianna. We appreciate you!
5 stars to Gianna for properly taking the time to design my fathers headstone. After 6 years of grieving, I finally was met with someone who embraced my emotions and cared for my opinion which she created a safe space to freely express my wants and gave professional suggestions along the way. Not only did she provide comfort she also took me and my mom to our loved one grave site to show us where he was located. Thank you so much Gianna, your energy and spirit was nothing short of amazing.
Response from the owner:Hi Delnetta, Thank you for your review! We’re deeply touched to know that Gianna provided you and your mother with the care, empathy, and support you needed during such a meaningful and emotional time. Designing a headstone is a sacred step in honoring a loved one’s memory, and we’re so glad she could create a space where you felt heard, comforted, and understood. We will be sure to share your kind words with her — your appreciation means the world to all of us.
I was very upset cus I couldn’t see my baby on her headstone, I went into office and talked to Santa, her concern about my baby’s headstone seemed genuine and sincere, she took my info I was informed that they was working on it the whole process, ty soooooo much Sandra for ur caring of my loved one and myself, I was very upset and she got the job done, great employee ty💙
Response from the owner:Hi Marlo, Thank you for taking the time to share your experience. We are truly sorry for the distress you felt and we are grateful you came into the office to speak with us. Sandra is a valued member of our team, and we're so glad to hear that her compassion and dedication helped bring you some comfort during a difficult time. We understand how important it is to honor your loved one, and we’re committed to ensuring that every detail is handled with care and respect. Please don’t hesitate to reach out if you ever need anything further — we’re always here for you.
Dreka was amazing she helped me find my wife’s Mom with no problems even though I came in at 3:55 because of the long drive she was still able to help me . Told me about programs to help out with a tombstone 🪦 she was amazing. God Bless her she’s a wonderful asset to your Company.
Response from the owner:Hi Etta, Thank you for your review. We’re truly grateful to hear how Dreka was able to assist you, especially after such a long drive and close to closing time. Her dedication and compassion mean a lot to us, and we’re proud to have her as part of our team. We’ll be sure to pass along your thoughtful message to her.
I just want to say Dreka was amazing with helping me find my mom. She was kind and sweet, thanks for making my day better with the flowers! LBGTQ friendly
Response from the owner:Hi Keyanna, Thank you for 5 stars! We’re so happy to hear that Dreka helped you during such a meaningful visit. Her kindness and thoughtfulness — from assisting you in finding your mom to the sweet gesture with the flowers — truly reflect the heart of our team. We also appreciate your mention of our LGBTQ+ inclusivity. It’s important to us that everyone feels welcomed and supported here.
Response from the owner:Thank you for 5 stars, Faye!
Mount Hope Cemetery did a wonderful job in helping me select everything for my loved one. The meeting was on time. Everyone was professional. I am glad I trusted them for their services.
Response from the owner:Hi Angela, Thank you for your kind words and trust in Mount Hope Cemetery. It’s our goal to provide caring, professional service every step of the way, and we're grateful to know your experience reflected that.
The lady at the desk Dreka was so helpful and very knowledgeable. She went over and beyond to help me. She got the job done. Visiting the cemetery is always hard, but even when I was sad, she made me feel a little better. Her customer service is awesome. I wish customer service was like this everywhere.
Response from the owner:Hi Nina, Thank you for your review! We understand that visiting the cemetery can be an emotional time, and it means a great deal to know that Dreka was able to provide comfort and support during your visit. She is a valued member of our team, and we’re proud to hear how her compassion and dedication made a difference for you.
Response from the owner:Thank you for 5 stars!
My Mother recently passed and I must say Gianna provided 5-star service throughout the entire process. She provided valuable input from start to finish from selecting head stone design through pricing out a plot. She even went above and beyond by putting flowers on my mom’s grave until the head stone arrives. Her hospitality, kindness, and knowledge made the entire process run so smoothly and she deserves recognition. Gianna is a top-notch professional! Thanks for making my family’s experience run smoothly during our time of need.
Tony O.
Response from the owner:Hi Tony, Thank you for leaving us a review. Gianna’s genuine care and attention to detail are truly valued, and we’re glad she could offer comfort and guidance when it mattered most. It’s an honor to support your family, and we’re grateful for the trust you placed in us during such a challenging time.
I called in and spoke to Sandra. She was courteous and very helpful. I needed 2 headstones lifted. She assisted me and explained what to expect. She went the extra mile and sent me the exact locations where they were. Thanks so much Sandra 🙂
Response from the owner:Hi Gwen, Thank you for 5 stars! We’re delighted to hear that Sandra assisted you thoroughly and made the process easier. We’ll be sure to pass along your thanks to her.
Thank You So Much -Sandra For Completing My Mom Grave Site Work Order And Rising Her Head Stone. I Really Appreciate It.
Response from the owner:Hi Shure, Thank you for taking the time to leave us a review. It was our privilege to assist with your mom’s grave site, and Sandra is glad to have been able to help. Thank you for allowing us to be part of this meaningful moment.
Response from the owner:Thanks for 5 stars, Richard!
Response from the owner:Thanks for 5 stars, Kwaku! We appreciate you.
Response from the owner:Thank you for leaving us 5 stars, Lyvette!
I haven't been here in years, so I called the day ahead. I spoke to Jill, an awesome lady. She went above and beyond the call of duty! Took us to the graves of my family. Here we found Carlos and Augustine, in the drizzling rain working on our family's headstones so we could take pictures....I had to cry! They were so accommodating and respectful of our loved ones! Thank you is not enough! Mt. Hope has the ultimate of awesome staff. Blessings to Jill, Carlos and Augustine. I can return to FL knowing my family is in your care! Pat Miller and Michael Miller
Response from the owner:Hi Pat and Michael, Thank you so much for sharing such a moving experience. We’re truly touched to hear how Jill, Carlos and Augustine went above and beyond to support you... even in the rain! Caring for your family’s resting places with respect and kindness is at the heart of what we do, and it means the world to know it brought you comfort. We’re honored to be entrusted with your loved ones and wish you peace as you return to Florida.
My mom is here ,wonderful stuff.
Response from the owner:Hi Arnetta, Thank you for your kind words. We’re honored to care for your mom’s final resting place and are here to support you anytime.
Thanks, Karen, for your patience, compassion, and professionalism. God bless you 🙏
Response from the owner:Hi Philip, We’re truly grateful you took the time to share your experience. Karen will be deeply touched to know her compassion and professionalism made a difference during such a meaningful time. God bless you as well.
Excellent customer service, she made a difficult experience less stressful with kind words of support and the turn around was actually quicker than expected.
Response from the owner:Hi Denise, Thank you for your kind review! We are happy to hear we exceeded expectations. We're always here and we appreciate you!
Response from the owner:Hi Alicia, Thank you for 5 stars! We appreciate it.
Response from the owner:Hello, Thank you for 5 stars!
Thanks for everything.
Response from the owner:Hi Raphiel, Thank you for taking time to leave us a 5-star review. We appreciate you!
Karen was excellent in getting back with me regarding information and photos to show. No one else has shown such concern. Especially Annie who sold me the package. She was terrible in her customer service skills. Thanks Karen for getting back with me.
Response from the owner:Hi Samara, Thank you for your feedback. We’re happy to hear that Karen was able to assist you and provide the support and follow-up you needed. We’re sorry to learn that your earlier experience did not meet expectations. Your comments have been shared with our team. Please don’t hesitate to reach out if there’s anything more we can do for you at (708) 371-2818 or mounthope@troostcems.com.
I greatly appreciated Ms. Gianna assistance with purchasing a headstone. She took the time to understand my needs which made the process easy. Her professionalism and customer support service is OUTSTANDING!! Ms. Gianna is an ASSET to the Mt Hope Cemetery staff!
Response from the owner:Hi Yulonda, Thank you for your review! We’re pleased that Gianna provided the support and care you needed during such an important decision. She is indeed a valued member of the Mt. Hope Cemetery team, and your recognition means a great deal to us all.
Cherese has been more than helpful with my family. I would recommend her serives to others. Thank you.
Response from the owner:Hi Kandance, Thank you for 5 stars! We appreciate your recommendation.
Nice customer service
Response from the owner:Hi Jerry, Thank you for your review! We appreciate you.
Ginna was exceptional! Her professionalism, patience, and attention to detail made all the difference in selecting the perfect headstone for my mother. She guided me through every step with care, kept me informed, and handled everything with heartfelt sensitivity. Outstanding customer service—I’m deeply grateful for her support during this difficult time.
Response from the owner:Hi Direoce, Thank you for leaving us a review. We’re truly honored to have been part of such an important decision during a difficult time. Gianna is a valued member of our team, and we’re so glad to hear her compassion and dedication made a meaningful difference for you. May your mother rest in peace.
Gianna, was very patient, professional and knowledgeable. She made a difficult process manageable and I was pleased with the results.
Response from the owner:Hi William, Thank you for 5 stars! Your satisfaction means a great deal to us, and we’re honored to have been able to assist you. We will pass on your praise to Gianna.
Gianna has been such a great support and has given excellent service in my stressful time of need for my mother services. I am so forever grateful for her and Mount Hope. She has went over and beyond my expectations.
Response from the owner:Hi Teresa, Thank you for your review! We’re truly grateful that Gianna provided the care and support you needed during such a difficult time. Your gratitude means so much to both Gianna and all of us at Mount Hope.
The customer service representative, Cherese was very efficient and prompt in responding while assisting me by text and email with ordering a gravestone.
Response from the owner:Hi Eld, Thank you for your feedback! We’re so pleased to hear that Cherese assisted you efficiently and promptly throughout the process. Providing clear and timely support is something we truly value, and we're grateful you chose us to help with such an important decision.
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