Our Google Reviews

Mount Hope Cemetery
4.2
Based on 323 reviews
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Annie helped my family and she was absolutely amazing. She was very helpful kind and understanding. And full of ideas. I can’t thank her enough
Hello I would like to thank the staff at Mount Hope Cemetery for assistance with my love ones headstones you are greatly appreciated (Daisy)as well as others
Response from the owner: Hi Lakesha,Thank you for leaving us a review! It means a lot to us to know that you had a positive experience. Thank you for trusting us with such an important moment. We appreciate you, too.
Response from the owner: Hi Latoya,Thank you for 5 stars! We appreciate you.
The service that we received was excellent from the time we entered the building until everything was completed. I recommend your facility to anyone that needs this service.You will not be disappointed.Thanks Billie Parker
Response from the owner: Hi Billie,Thank you for your review! We are truly honored to have been able to assist you during such an important time. Our team works hard to provide compassionate and professional service, and we’re so glad to hear that you felt supported. Your recommendation means a great deal to us.
Very good customer service
Response from the owner: Hi Catherine,Thank you for your review! We appreciate you.
Response from the owner: Hi Ashley,Thank you for 5 stars! We appreciate it.
You guys have been wonderful thank you from all my family for your comfort your care and your professionalism
Response from the owner: Hi Joe,Thank you for your review! We are truly honored to have been able to support you and your family during such an important time.
Great Customer service as far as clarity of the concerns regarding my mother’s grave site local& Headstone. The clerk addressed my concerns with curtesy, care, & respect. She also followed up with a confirmation text as she stated she would. I didn’t quite catch her full name but, I believe it began with a “ G” however THANK YOU!!!! Ms. 👌🏻😇
Response from the owner: Hi Katrina,Thank you for your thoughtful review and sharing your experience with us. We’re so glad to hear our staff provided you with the clarity, care, and respect you deserved while addressing your concerns. We will make sure to pass along your appreciation.
Response from the owner: Hello,Thank you for your 5 stars!
Sandra was responsive and communicative towards my request to locate my loved one. Thank-you.
Response from the owner: Hello,We appreciate your feedback! We're pleased to hear that Sandra assisted you with locating your loved one and that her responsiveness made a positive impact.
We sadly misplaced the location of our dad’s grave site in Mount Hope Cemetery in Chicago so I contacted the cemetery online text resource. I received a text response within 15 minutes with the location & a map. The staff’s patience and tenacity was awesome. We are ever so grateful for your service. Thank you so much!
Response from the owner: Hi Carla,Thank you for the 5-star review! We’re glad to hear our team could assist you promptly and efficiently. Your gratitude means a great deal to us, and we’re honored to have been able to help you.
Response from the owner: Hi Carolyn,Thank you for leaving us 5 stars!
Response from the owner: Hi Chavon,Thanks for your review. We appreciate the 5 stars!
I strongly recommend Mount Hope Cemetery. Annie Hunger provided phenomenal customer service. Annie was knowledgeable, patient, and professional.
Response from the owner: Hi Angela,Thank you so much for your 5-star review! We are proud that Annie could be of service to you. Your recommendation means a lot to us!
Response from the owner: Hi Natalie,Thank you for taking the time to leave us 5 stars!
Response from the owner: Hi Eron,We appreciate your 5 stars! Thank you.
HelloI have been researching my paternal family tree. Today I asked if someone at Mount Hope Cemetery could help my find a few family members that are buried there. I gave 4 names with the dates of death/burial.Karen replied to me promptly and sent me a map of all 4 members plots.I have discovered 7 family members at Mount Hope Cemetery and am grateful for the care they have provided for my family. Thank you!Brenda Chapman Wilson 11/Nov/2024
Response from the owner: Hi Brenda,Thank you for your recent review and for bringing this matter to our attention. We appreciate your kind words about our staff! But we sincerely apologize for the oversight in not sending you the photo of the flower arrangement placed on your grandmother’s plot. We understand how important this is to you, and we regret any inconvenience this may have caused.We did indeed place the basket of flowers as requested, but unfortunately, we did not follow through with sending the photo as promised. This was an unintentional lapse on our part. The photo was sent to you this weekend, and it is still several weeks until our fall cleanup so the flowers will remain in place until then. Thank you for your understanding, and once again, we apologize for any distress this may have caused. Please do not hesitate to reach out to us directly if you have any further questions or concerns at (708) 371-2818 or mounthope@troostcems.com.
My thanks to Karen for quickly and conveniently getting location of our loved ones. The process was very easy and convenient
Response from the owner: Hi Dale,Thank you for your review! We are proud that Karen assisted you efficiently. We appreciate you.
Cherese was a great help in planning the headstone for my father. I can't thank her enough for her professionalism and kindness during a difficult time.
Response from the owner: Hi John,Thank you for 5 stars! We're grateful that Cherese helped you in planning your father's headstone with such compassion and professionalism. Supporting families during difficult times is our priority, and we truly appreciate your feedback.
Mount Hope Cemetery does a wonderful job with keeping my loved one’s burial and the property well maintained.
Response from the owner: Hi Kanika,Thank you for your review! We take great pride in maintaining our cemetery and ensuring that it remains a respectful place for loved ones. Your appreciation means a lot to us.
Response from the owner: Hi Carl,Thank you for 5 stars!
There service is outstanding.They have been known to provide quick response to all my questions and concerns. I appreciate the customer service that they offer without hesitation.Thank you to their entire team.
Response from the owner: Hello,Thank you for your review. Providing outstanding service and quick responses is our priority, and your appreciation means the world to us.
Annie Hunger was very hospitable. I highly recommend Mount Hope Cemetery. They have been exceptionally patient with assisting with our mothers preparation.
Response from the owner: Hello,Thank you for 5 stars! Your recommendation means a lot to us.
I had an awesome and unforgettable experience with Gianna. She showed great empathy and sympathy for me as I was purchasing my husband's marker of 48 years. She was able to share and truly understand what I was going through. Gianna help to reduce my stress I was feeling. She is truly lovely and caring. Thanks again!!
Response from the owner: Hi Faye,Thank you so much for your heartfelt review. We’re truly grateful for your kind words about Gianna. We’re so sorry for your loss and are glad to hear that she was able to provide you with the empathy and support you needed during this difficult time.
We would like to thank Mrs. Cherese McGee for her help with the pre-planning of my aunt, Ms. Eula G. Young. Cherese made this process easy and even felt like family. We would highly recommend her to our family and friends during their time of need.
Response from the owner: Hi Denise, Thank you for your thoughtful review. It's wonderful to know that Cherese was able to assist you during this important time. Providing compassionate care and making our clients feel like family is our top priority. We truly appreciate your recommendation.
Response from the owner: Hi Annie,Thank you for the review. We appreciate you!
Ms. Cheree was absolutely wonderful in how she dealt with the family. No question went unanswered. She went above and beyond her duties to help me.
Response from the owner: Hi Enna,Thank you for the 5-star review! We are happy to hear that Cherese was an asset to you during your time of need. We are pleased to pass along your kind words!
The young lady Cherese was very helpful. She was patient, kind and very informative. Thank you so much for helping solve our issue.
Response from the owner: Hi Cassandra,Thank you for 5 stars! Happy to hear that Cherese provided the support you needed. Our team is dedicated to helping families during such important times, and your feedback means a lot to us.
Cherese was wonderful and very professional and patient I can truly see she was a passion for helping family’s getting their tombstone on top of them as fast ass possible we ordered it picked what I wanted to say and what picture to place on it I am very grateful to have shared this experience with her. If I ever have to come back this who I would prefer to wanna work with again , Sincerely, Deshon Rogers.
Response from the owner: Hi Deshon,Thank you for your thoughtful review! It is wonderful to know you felt supported throughout the process. We appreciate your trust in us.
I visit Mount Hope cemetery to purchase my father a headstone I met with cherese to prepare my order and when I tell you, this lady was so professional, pleasant and kind to work with. To say that she’s a great sales rep would be a understatement. She made my visit so easy-going to the point where I almost forgot the reason I was there. My heart was heavy With grief Once I hit the door She took away the sorrow that I was feeling As we was conducting business She made sure all the T’s was crossed and all the I”s were dotted I highly recommend her if you’re looking for your loved one headstone..WAY TO GO Cherrse👏🏾👏🏾👏🏾👏🏾
Response from the owner: Hi Jimmie,Thank you for your review! We're thrilled to hear Cherese made your experience easier and helped lighten your heart. We truly appreciate your recommendation and are proud to have Cherese on our team. May your father rest in peace.
Great customer service!
Response from the owner: Hi Rachelle,Thank you for 5 stars!
While I was not looking forward to making arrangements for my husband, Annie Hunger was the “angel” agent during this time. She was knowledgeable, patient and just wonderful.
Response from the owner: Hi Patricia, Thank you for taking the time to review us. We're so pleased to know that Annie was a comforting presence for you during such a tough time. Her dedication and knowledge truly shine through in these moments.
I’m glad that I got Gianna to help me with the burial plot, she been the best,making sure me in my family process go as smooth as possible in this hard time in are life for that she have my respect and appreciation.
Response from the owner: Hi Michael,Thank you for 5 stars! We are honored to have Gianna guide you through this time. Our prayers are with you.
In following my Mother’s very specific wishes. We chose Mount Hope as her final resting place. In dealing with a loss, finding people that are kind and great at their job helps. We experienced that when we received EXCELLENT CUSTOMER SERVICE from Gianna Burgess. I don’t know if you can request your counselor by name, but if you need help, please ask for her, she will take care of your family’s needs.
Response from the owner: Hi Millie,Thank you for your 5-star review! We’re honored that you chose Mount Hope for your mother’s final resting place. Gianna truly goes above and beyond for our families, and I’ll make sure to pass along your kind words. Wishing your mother peace.
Response from the owner: Hi Kayaetta,Thank you for your review! We appreciate you.
Response from the owner: Hi Cheniqua,Thank you for leaving us 5 stars!
Mount Hope representative Karen provided outstanding customer service. Mount Hope should feel proud to have an employee like Ms Karen who I believe went above and beyond in helping me locate two of my family members resting place in very little time. I would highly recommend everyone seeking professional, caring support in their families darkest days to work with this staff. Thanks Karen. William Carter, United States Air Force Chief Master Sergeant.
Response from the owner: Hi William,Thank you for your 5-star review! We appreciate your recognition of Karen’s exceptional support. Your recommendation means a great deal to us, especially coming from someone with your service background. We will be sure to pass it along to our team!
I requested and received the locations of both my wife and mother's gravesite. The service was very professional and thank you.
Response from the owner: Hi Stephen,Thank you for reviewing us! We appreciate your feedback about the professionalism of our service.
My mother, sister and I were given the gift by my father to pre-plan my mom's arrangements. It was a difficult task but Annie Hunger has a gift and a purpose for this work. Thank you Annie❤️
Response from the owner: Hi Kimberly, Thank you for 5 stars! We appreciate you. We're happy that Annie was there to support you and your family during the planning process. It’s wonderful to know that her compassion made a difficult task a bit easier.
Annie Hunger is an amazing spirit. She made us comfortable during a difficult task. I’m so grateful for her.
Response from the owner: Hi Teresa,Thank you for your review! We’re really glad to hear that Annie was able to help you during a hard time. She truly has a gift for making people feel comfortable. We will pass on your praise to her and the team!
Response from the owner: Hi Katie,Thank you for 5 stars!
Quick response and the right information
Response from the owner: Hello,Thanks for your 5-star review! We appreciate you.
I just want to say how happy i am with the assistance I received with my father planning. Gianna went above and beyond to help me in making arrangements from start to finish. I walked in here with no mind to handle something like this and if it wasnt for her helping me I would have been lost. My dad passed in June and she is still reaching out to update me on headstone engraving as of today. Thank you Gianna
Response from the owner: Hi Alondra,Thank you for your review! We’re delighted to hear that Gianna provided the support and assistance you needed during such a challenging time this summer. Her dedication to helping you from start to finish, and continuing to keep you updated, is truly what we strive for. May your father rest in peace.
Thank you so much ,it's the little things that mean so much to the family at this time.your kindness was greatly appreciated.
Response from the owner: Hi Ulaine,Thank you for 5 stars! We’re grateful to have been able to support you during this time.
Thanks for you Guys Fast Service on My Mom Work order to her Headstone I Appreciate it and Thanks in Advance
Response from the owner: Hi Richard,Thank you for leaving us a review! We're honored to have been able to assist with your mom’s headstone, and we truly appreciate your recognition of our team’s efforts.
Response from the owner: Hi Lee,Thank you for 5 stars!
Response from the owner: Hi Berkenya,We appreciate your positive review!
Everyone really help me out my husband vase was missing they fixed the problem right away and for this I’m very grateful thank y’all so much.
Response from the owner: Hi Ethel,Thank you for leaving us 5 stars. We're glad we could address the issue with the vase promptly and make sure everything was taken care of for you.
Response from the owner: Hi Tijuana,Thank you for your review!
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