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Mount Hope Cemetery

3.9

Based on 398 reviews

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Michael Perkins

I’m glad that I got Gianna to help me with the burial plot, she been the best,making sure me in my family process go as smooth as possible in this hard time in are life for that she have my respect and appreciation.

Response from the owner: Hi Michael,Thank you for 5 stars! We are honored to have Gianna guide you through this time. Our prayers are with you.

Millie Edmonds

In following my Mother’s very specific wishes. We chose Mount Hope as her final resting place. In dealing with a loss, finding people that are kind and great at their job helps. We experienced that when we received EXCELLENT CUSTOMER SERVICE from Gianna Burgess. I don’t know if you can request your counselor by name, but if you need help, please ask for her, she will take care of your family’s needs.

Response from the owner: Hi Millie,Thank you for your 5-star review! We’re honored that you chose Mount Hope for your mother’s final resting place. Gianna truly goes above and beyond for our families, and I’ll make sure to pass along your kind words. Wishing your mother peace.

Kayaetta Cooks

Response from the owner: Hi Kayaetta,Thank you for your review! We appreciate you.

cheniqua johnson

Response from the owner: Hi Cheniqua,Thank you for leaving us 5 stars!

Will Carter

Mount Hope representative Karen provided outstanding customer service. Mount Hope should feel proud to have an employee like Ms Karen who I believe went above and beyond in helping me locate two of my family members resting place in very little time. I would highly recommend everyone seeking professional, caring support in their families darkest days to work with this staff. Thanks Karen. William Carter, United States Air Force Chief Master Sergeant.

Response from the owner: Hi William,Thank you for your 5-star review! We appreciate your recognition of Karen’s exceptional support. Your recommendation means a great deal to us, especially coming from someone with your service background. We will be sure to pass it along to our team!

Stephen Watts

I requested and received the locations of both my wife and mother's gravesite. The service was very professional and thank you.

Response from the owner: Hi Stephen,Thank you for reviewing us! We appreciate your feedback about the professionalism of our service.

Kimberly Evans

My mother, sister and I were given the gift by my father to pre-plan my mom's arrangements. It was a difficult task but Annie Hunger has a gift and a purpose for this work. Thank you Annie❤️

Response from the owner: Hi Kimberly, Thank you for 5 stars! We appreciate you. We're happy that Annie was there to support you and your family during the planning process. It’s wonderful to know that her compassion made a difficult task a bit easier.

Teresa Woodard

Annie Hunger is an amazing spirit. She made us comfortable during a difficult task. I’m so grateful for her.

Response from the owner: Hi Teresa,Thank you for your review! We’re really glad to hear that Annie was able to help you during a hard time. She truly has a gift for making people feel comfortable. We will pass on your praise to her and the team!

katie kalpakis

Response from the owner: Hi Katie,Thank you for 5 stars!

IRuss Gipson

Quick response and the right information

Response from the owner: Hello,Thanks for your 5-star review! We appreciate you.

Alondra Ocampo

I just want to say how happy i am with the assistance I received with my father planning. Gianna went above and beyond to help me in making arrangements from start to finish. I walked in here with no mind to handle something like this and if it wasnt for her helping me I would have been lost. My dad passed in June and she is still reaching out to update me on headstone engraving as of today. Thank you Gianna

Response from the owner: Hi Alondra,Thank you for your review! We’re delighted to hear that Gianna provided the support and assistance you needed during such a challenging time this summer. Her dedication to helping you from start to finish, and continuing to keep you updated, is truly what we strive for. May your father rest in peace.

Ulaine Bynum

Thank you so much ,it's the little things that mean so much to the family at this time.your kindness was greatly appreciated.

Response from the owner: Hi Ulaine,Thank you for 5 stars! We’re grateful to have been able to support you during this time.

Richard Dixon

Thanks for you Guys Fast Service on My Mom Work order to her Headstone I Appreciate it and Thanks in Advance

Response from the owner: Hi Richard,Thank you for leaving us a review! We're honored to have been able to assist with your mom’s headstone, and we truly appreciate your recognition of our team’s efforts.

Lee Schwerin

Response from the owner: Hi Lee,Thank you for 5 stars!

Berkenya Coker

Response from the owner: Hi Berkenya,We appreciate your positive review!

Ethel Matthew

Everyone really help me out my husband vase was missing they fixed the problem right away and for this I’m very grateful thank y’all so much.

Response from the owner: Hi Ethel,Thank you for leaving us 5 stars. We're glad we could address the issue with the vase promptly and make sure everything was taken care of for you.

Tijuana Jackson

Response from the owner: Hi Tijuana,Thank you for your review!

Brett Johnson

My parents are both buried here and their stone was sinking. I reported it two years ago, was told it would be taken care of, and nothing was done. This past Memorial Day, Harold Britton was at the gate handing out his card. I told him of the problem. He was courteous and most importantly got the work done. My parents' stone was raised and is no longer disappearing beneath vegetation.

Response from the owner: Hi Brett,Thank you for taking the time to share your experience. We're sorry to hear about the delay in addressing the issue with your parents' stone, but we're glad Mr. Britton could resolve it for you. We appreciate your patience and are pleased to hear that everything is now in order.

Niecy Car

Response from the owner: Hi Niecy,Thank you for your review!

Brea Dunmars

Response from the owner: Hi Brea,We appreciate your 5 stars!

Cristina Najera

Response from the owner: Hi Cristina,Thank you for taking the time to give us 5 stars!

Michelle Tharpe

Response from the owner: Hi Michelle,We appreciate your review! Thank you.

Tippy Toe

Response from the owner: Thank you for the 5 stars!

Kathryn

Very helpful, very informative, very Nice lady at front desk!

Response from the owner: Hi Kathryn,Thank you for the review! We're happy to hear our team assisted you effectively and that you found our front desk staff welcoming. We appreciate you!

Markita Mckay

Response from the owner: Hi Markita,Thank you for 5 stars!

Quiana Taylor

Response from the owner: Hi Quiana,Thank you for your 5-star review!

Ashley Whiters

Response from the owner: Hi Ashley,Thanks for taking the time to review us. We appreciate you!

Shawana Redmond-Hale

Response from the owner: Hi Shawana,Thank you for your 5-star review!

Anquanette Mukes

Great Customer Service Thank you So much

Response from the owner: Hi Anquanette,We appreciate the 5 stars! Thank you for your review.

Brenda Wilson

I recently requested maps for my grandmother and uncles plots at Mt.Hope. The maps were sent via text in a timely manner. Thank you.I visited the cemetery the 1st week of June this year and asked about these particular plots. I was given the info I needed, but also paid for a basket of flowers to be put on my grandmother's plot. I requested a photo after it was done, but never received the photo. I was told that it would take a week or so because they had locate her plot, it's not marked. And now they are clearing/cleaning all flowers and such.Did I pay for nothing? Did a photo get taken and not sent to me. My info was given at the front desk. I am from out of town and the basket of flowers had to be ordered, since they didnt have any in stock. As nice as everyone was, I don't want to put a blemish on the office personnel for not fulfilling my request. I understand that those flower arrangements could be knocked down from weather. I just wanted that photo to put with her memorial.I hope someone will respond to this.Thank you,Brenda Chapman Wilson

Response from the owner: Hi Brenda,Thank you for your recent review and for bringing this matter to our attention. We appreciate your kind words about our staff! But we sincerely apologize for the oversight in not sending you the photo of the flower arrangement placed on your grandmother’s plot. We understand how important this is to you, and we regret any inconvenience this may have caused.We did indeed place the basket of flowers as requested, but unfortunately, we did not follow through with sending the photo as promised. This was an unintentional lapse on our part. The photo was sent to you this weekend, and it is still several weeks until our fall cleanup so the flowers will remain in place until then. Thank you for your understanding, and once again, we apologize for any distress this may have caused. Please do not hesitate to reach out to us directly if you have any further questions or concerns at (708) 371-2818 or mounthope@troostcems.com.

John Cherney

Great service at Mount Hope!

Response from the owner: Hi John,Thank you for taking the time to leave a 5-star review!

Tenna Pierce

I worked with Gianna Burgess and she was excellent. Very patient, knowledgable, kind, and accommodating. Gianna, thank you so much for your excellent customer service!

Response from the owner: Hi Tenna,Thank you for 5 stars! We pride ourselves on top notch customer service. We will be sure to pass along your praise! We appreciate you.

Debra Bell

Response from the owner: Hi Debra,Thank you for 5 stars!

Robert J McGee Jr

Response from the owner: Hi Robert,We appreciate the 5 stars! Thank you.

Delwin Furlow

Annie Hunger has made my experience wonderful getting together everything for my father. I am forever grateful.

Response from the owner: Hi Delwin Furlow,Thank you for taking the time to share your experience at Mount Hope Cemetery. We are thrilled to hear that Annie’s service and care during this difficult time made a difference for you, we will be sure to share your kind words with her.

Ross DeLacy

I have spoken multiple times with Annie from Mount Hope Cemetery. Not only has she been extremely helpful with locating an old family plot, she assisted with securing a new one as well. Too often, rudeness and short tempers seem to be the norm. Not with Annie. She has been such a joy to to deal with. Her personality is so refreshing, polite, and genuine.

Response from the owner: Hi Ross DeLacy,Thank you for taking the time to share your experience at Mount Hope Cemetery. We are thrilled to hear that Annie was such a helpful and positive presence during your time with us, we will be sure to pass your compliments along to her.

Denice Custis

Harold was an absolute delight! He made our headstone purchase so easy. If you want your loved ones laid to rest with grace and ease, this is your place

Response from the owner: Hi Denice Custis,Thank you for your kind words and for choosing Mount Hope Cemetery. We strive to make a difficult time a little easier, and we are glad to hear that Harold was able to assist you.

Varonica Williams

I came today for a visit and had the pleasure of speaking with Scarlet , she assisted me the best she could and was very nice and professional

Response from the owner: Hi Varonica, Thank you for 5 stars! We appreciate you, and will pass on your kind words. At Mt. Hope Cemetery, we strive to ensure that every visitor feels supported and cared for during their time with us.

S.M. B.

I want to thank Mr.Harold Britton who was very professional and patient with me and my daughter Saturday . He was very helpful and thorough! Great job sir! The ground keepers who assisted us as well were very helpful and kind!

Response from the owner: Hello,Thanks for your positive review! We're thrilled to hear that Mr. Britton and our team exceeded your expectations during your recent visit. Your feedback truly encourages us!

Dawn M

Scarlet was such a pleasure in helping me find my grandmother’s burial plot. Thanks for being so kind and providing me with that info in such a time lily manner.

Response from the owner: Hi Dawn,Thank you for 5 stars! We are delighted to hear that our staff could quickly assist you in locating your grandmother's plot.

Latoy Anderson

Response from the owner: Hi Latoy,Thank you for 5 stars! We appreciate you.

Debbie Soto

My grandfathers head stone was digging down from one side while the other side was rising up. I contacted the cemetery and they helped me out so much. They even sent me a picture when his headstone was fixed. My family and I are so happy with the results.

Response from the owner: Hi Debbie,Thank you for your 5 stars. We appreciate your patience as we addressed the settling issue with the headstone. Ensuring everything is handled with care is our utmost priority. Your satisfaction and peace of mind are important to us.

Alice Johnson

Representative Mr. J Taylor definitely went the extra mile in customer service and support to our family. Thanks!

Response from the owner: Hi Alice,Thank you for your review. Your kind words mean a lot to us and we'll be sure to pass along your praise.

Donita Flowers

Response from the owner: Hi Donita,Thank you for the 5 stars!

Sauce Dog

My experience with Annie at Mount Hope Cemetery was a very pleasant experience.

Response from the owner: Hello,Thank you for your positive review! Providing compassionate and professional service is our commitment, and we're grateful for your kind words.

Rose Coleman

Went today to find a plot for my dad Annie is so amazing she helped us with everything I had ask her to find a plot in the same section as my son and she did it she has excellent customer service she showed us such compassion

Response from the owner: Hi Rose,Thank you for your review! We greatly appreciate your positive feedback regarding your experience with Annie at Mt. Hope. We're here to support you and your loved ones during this important time. Thank you for choosing us.